2018-05-16 08:20:00

Our Promise to You

We have never, and will not ever share, rent or sell our clients personal data.

Your privacy is important to us. We value the trust you placed in us by using Signature Travel Services, LLC and signaturetravelservices.com services. We are committed to going above and beyond standards set forth by the European General Data Protection Regulation (GDPR) to protect and safeguard any personal data you give us. We act in our customers’ interest and are transparent about the processing of your personal data.

This document describes how we use and process your personal data, and how to contact us if you have questions about your personal data. You should also check out our separate Cookie Statement, which tells you how signaturetravelservices.com makes use of cookies and other similar technologies. For a better understanding of the terms used within this Privacy Policy and the conditions you agree to upon using our services please read our Terms and Conditions.

This one Privacy Statement applies to any kind of information we collect through Signature Travel Services, LLC, signaturetravelservices.com, or other means connected to these platforms (such as contacting our Customer Service team by email or telephone). We will heretofore refer to Signature Travel Services, LLC to include any and all activity by our corporate offices or via signaturetravelservices.com.

We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly to know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you (e.g. if we intend to process your personal data for other purposes than communicated in the past in this Privacy Statement), we’ll notify you of these changes before the new activities begin.

The hard truth: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to use our services to book your next trip.

What kind of personal information does Signature Travel Services, LLC and signaturetravelservices.com collect?

We can’t help you book the perfect accommodations without information, so when you use our services there are certain pieces of information we ask for. The basic requirements are as follows, but not limited to:

your name
preferred contact details
the names of anybody traveling with you
your payment information.

You can decide to submit special requests for your upcoming Travel (e.g. certain preferences or Rewards numbers).There are also situations when we receive information about you from others or automatically collect other information from your computer, phone tablet or other device you’re using to access our services. This can include the IP address, the browser you’re using, and your language settings. This is a basic overview of the information we collect, but if you’d like to know more specifics, we go into a lot more detail below.

Why does Signature Travel Services, LLC collect and use your personal data?

The main reason we ask you for personal details is a very good one – it’s to help administer your bookings and ensure you get the best service possible. We also use your personal data to contact you with information. There are other uses, too – if you’d like to find out what they are, keep reading for a more detailed explanation.

How doesSignature Travel Services, LLC share your data with third parties?

There are different parties integrated into the Signature Travel Services, LLC services in various ways for various reasons. The main purpose is to collect and share your data relevant for your Travel with the Travel Provider to complete your Travel Reservation. There are also other parties that can receive some of your data, which are parties we involve to provide you with the Signature Travel Services, LLC and services – financial institutions or in some cases governmental or other authorities for example. We do not sell or rent your personal data. Below we’ll go into more detail about how information you share with us is used and exchanged with these parties.

How does Signature Travel Services, LLC process communications that you and your booked Travel Provider might send to Signature Travel Services, LLC?

Signature Travel Services, LLC can help you and Travel Providers exchange information and requests about their services and existing Travel Reservations, at times directing the communications through signaturetravelservices.com and/or connected third-parties. If you want to find out more about how signaturetravelservices.com receives and handles these communications, read on here.

How does signaturetravelservices.com use mobile devices?

Signaturetravelservices.com is accessible via mobile devices, and we also collect and process personal data through mobile devices. This works in the same way as our website does on a desktop, laptop or tablet device.

How does signaturetravelservices.com use social media?

The use of social media services may be integrated with the signaturetravelservices.com services in various ways, which can involve us collecting some of your personal data or the social media provider receiving some of your information. If you’d like to learn more about how this information is used and exchanged, keep reading.

What security and retention procedures does Signature Travel Services, LLC put in place to safeguard your personal data?

We adhere to appropriate and adequate procedures to prevent unauthorized access to, and the misuse of, personal data that we process.

How does Signature Travel Services, LLC treat personal data about children?

Unless otherwise indicated, Signature Travel Services, LLC is a service you’re only allowed to use if you’re over 16 years old. We only process information about children with the consent of the parents or legal guardians or when the information is provided to use by the parents or legal guardian. This incidence is very rare.

How can you control the personal data you’ve given to Signature Travel Services, LLC?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at the email address below. If you want to find out more about your rights to control your personal data, read more here.

Who’s responsible for the processing of personal data on the signaturetravelservices.com website and apps?

Signature Travel Services, LLC, located in New Jersey, United States, controls the processing of personal data on its website.

What kind of personal data does Signature Travel Services, LLC collect?

Ok, so you’re looking for some more specifics. Here’s an in-depth view of the information we collect.

Personal data you give to us.

Signature Travel Services, LLC collects and uses information that you provide us. When you make a Travel Reservation, you are (as a minimum) asked for your name and email address. Depending on the Travel Reservation, we might also ask for your home address, telephone number, payment information, date of birth, the names of any guests traveling with you, and any preferences (e.g. meal preferences or any mobility restrictions) you have for your Travel.

If you need to get in touch with our customer service team, or reach out to us through other means (e.g. using social media, or communicating with your booked Travel Provider through us), we’ll collect information from you there, too. Guests can also be asked to provide a review to help ensure future guests get exactly what they’re looking for. We may collect information from you to include in your reviews, like your display name and avatar if you choose one.

You can also create a user account when using signaturetravelservices.com integrated services, which allows you to save your personal settings, review previous bookings, or plan and manage future reservations or benefit from other features that may only available to account holders (such as incentives or other benefits we might offer).

In addition to that, you can provide us with feedback or ask for help with using the Signature Travel Services, LLC travel services.

Personal data you give us about others.

Of course, you might not just be making a Travel Reservation for yourself. You maybe traveling with other guests whose details you provide as part of the Travel Reservation, or you might make a Travel Reservation on behalf of someone else. If you maintain a signaturetravelservices.com account, you can also manage the others’ bookings.

However, now we should point out that it’s your responsibility to ensure the person or people you’ve provided personal information about are aware that you’ve done so, and have accepted how signaturetravelservices.com uses their information (as described in this useful privacy statement).

Personal data we collect automatically.

Even if you don’t end up making a Travel Reservation, when you visit our website we automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use, and information about your computer’s operating system, like application versions and language settings. We also collect information about clicks and which pages have been shown to you.

If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, and location details. When you make a reservation, our system registers through which means and from which website you made your reservation or entered the signaturetravelservices.com website.

Personal data we receive from other sources.

It’s not just the things you tell us, though – we might also receive information about you from other sources. These include business partners, such as affiliate partners, and other independent third parties, and anything we get from them may be combined with information provided by you. For example, the Signature Travel Services, LLC reservation services are not only made available through signaturetravelservices.com, but are also integrated into services of affiliate partners you can find online. When you use some of these, you provide the reservation details to our business partner, who then forward your details to us. We also integrate third-party service providers to facilitate payment between bookers and Travel Providers. These service providers share payment information so we can administer and handle your Travel Reservation, making sure everything goes as smoothly as possible for you.

Another example is how we integrate communication services into our platforms to enable you to connect with the booked Travel Provider about your stay, and when we do we may receive metadata about communication activities (e.g. where you called, who you are, the date and length of the call, etc.). We might also receive information about you, like additional cookie data made available to signaturetravelservices.com by social media partners.

Travel Providers might share information about you with Signature Travel Services, LLC too – this might happen if you have support questions about your pending reservation when questions arise about a Travel Reservation.

Why does signaturetravelservices.com collect and use your personal data?

We use the information collected about you for various purposes. Your personal data may be used in the following ways:

A. Travel Reservations: First and foremost, we use your personal data to complete and administer your online Travel Reservation, which is pretty central to what we do as a company!
B. Customer service: We’re here to help. Sharing your relevant details, such as reservation information or information about your user account with our customer service staff allows us to respond when you need us – including helping you find an appropriate Travel Provider and responding to any questions you might have about your Travel Reservation (or anything, for that matter).
C. Account facilities: signaturetravelservices.com users can create a user account with an integrated partner. We use the information you give us to administer this account, allowing you to do a number of useful things. You can manage your Travel Reservations, and make future Travel Reservations easily
D: Communicating with you: There may be other times when we get in touch with you, including by email, mail, phone or text message – which method we choose depends on the contact information you previously shared with us. We also process the communications you send to us. There could be a number of reasons for this, including:
- Responding to and handling any requests you or your booked Travel Provider have made. Signature Travel Services, LLC also offers guests and Travel Providers various means to exchange information, requests, and comments about Travel Providers and existing Travel Reservations through signaturetravelservices.com. For more information, scroll down a bit and read the section “How does Signature Travel Services, LLC process communications that you and your booked Travel Provider may send through signaturetravelservices.com?”.
- If you haven’t finalized a Travel Reservation online, we can contact you with a reminder to continue with your reservation. We believe that this additional service benefits you as it allows you to carry on with a Travel Reservation without having to search for Travel Provider or fill in your reservation details again.
- When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with Signature Travel Services, LLC, signaturetravelservices.com or the Travel Provider.
- We might also send you other materials related to your reservations, like how to contact Signature Travel Services, LLC if you need assistance while you’re away, and information that we feel could be useful to you in planning your Travel or getting the best out of your stay. We might also send you material related to upcoming reservations or a summary of previous reservations you made through Signature Travel Services, LLC
- Even if you don’t have an upcoming reservation, we might need to send you other administrative messages, which can include security alerts.
E. Promotion of a safe and trustworthy service: In order to create a trustworthy environment for you, your fellow travelers, signaturetravelservices.com’s business partners, and our Travel Providers, we might use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we might use personal data for risk assessment and security purposes, including the authentication of online users and reservations. For such purposes, we might have to stop certain reservations or put reservations on hold until we’ve finished our assessment.
F. Improving our services: We also use personal data for analytical purposes. This is part of our mission to improve our services and enhance the user experience, but can also be used for testing purposes, troubleshooting, and improving the functionality and quality of our online travel services. The main goal here is to optimize and customize our online platform to your needs, making our site easier and more enjoyable to use. We strive to only use pseudonymized data for these analytical purposes.
G. Guest reviews and other destination-related information: During and after the Travel you book through us, you might be invited to submit a review. We can also enable guests traveling with you or on whose behalf you have booked to provide a review. This request asks for information about the Travel Provider or the destination. By completing a guest review, you are agreeing that it can be displayed on (as described in detail in our Terms and Conditions) the relevant Travel Provider information page on our websites, our social media accounts, and social media apps, or on the online platform of the relevant Travel Provider or business partner’s website. This is to inform other travelers about the quality of the Travel Service you used, the destination you have chosen or other experiences you choose to share.
H. Call monitoring: When you make calls to our Customer Service Team, live listening might be done for quality control and training purposes, which includes the handling of claims and fraud detection purposes.
I. Legal purposes: Finally, in certain cases, we might need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce the terms of use of the signaturetravelservices.com online reservation service, or to comply with lawful requests from law enforcement.

To process your personal data as described above, we rely on the following legal bases:

Performance of a Contract: The use of your information may be necessary to perform the contract that you have with us. For example, if you use our services to make an online reservation, we’ll use your information to carry out our obligation to complete and administer that reservation under the contract that we have with you.
Legitimate Interests: We may use your information for our legitimate interests, such as providing you with the best appropriate content for the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes.
In view of purpose A and B, Signature Travel Services, LLC relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalize and administer your Travel Reservation. If the required personal data is not provided, Signature Travel Services, LLC cannot finalize the Travel Reservation, nor can we provide customer service. In view of purposes C to E, Signature Travel Services, LLC relies on its legitimate commercial business interest to provide its services, to prevent fraud, and to improve its services. When using personal data to serve Signature Travel Services, LLC’s or a third party’s legitimate interest, Signature Travel Services, LLC will always balance your rights and interests in the protection of your personal data against Signature Travel Services, LLC’s rights and interests or those of the third party.

How does signaturetravelservices.com share your data with third parties?

In certain circumstances, we’ll share your personal data with third parties.

The Travel Provider You Booked: This one’s pretty important for what we do! In order to complete your Travel Reservation, we transfer relevant reservation details to the Travel Provider you’ve booked. Depending on the Travel Reservation and the Travel Provider, this can include your name, contact details, payment details, the names of guests traveling with you, and any preferences or other info you specified when you made your Travel Reservation. If you have a question about your Travel, we may contact the Travel Provider and ask them to handle your request. Unless payment is made during the booking process through the signaturetravelservices.com website using our integrated partner, we’ll forward your credit card details to the booked Travel Provider for further handling (assuming you’ve provided us with those details during your booking process). In cases of reservation-related disputes, we may give the Travel Provider information about the reservation process as needed to handle the dispute. This may include a copy of your reservation confirmation as proof that a Travel Reservation was actually made.
Your Local Signature Travel Services, LLC Office: In order to support the use of the signaturetravelservices.com services, your details may be shared with our local offices in New Jersey, United States, including in relation to customer support services.
Third-Party Service Providers: We use service providers to process your personal data on our behalf. This processing is for several purposes, including validating the correctness of the email address you provided during the booking process, and processing your payment. Third-party service providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes than instructed by Signature Travel Services, LLC.
Payment Providers and (other) Financial Institutions: When a chargeback is requested for your reservation by either you or by the holder of the credit card used to make your Travel Reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback. This may also include a copy of your reservation confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.
Competent Authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we’re otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

How does Signature Travel Services, LLC process communications that you and your booked Travel Provider may send through signaturetravelservices.com?

Signaturetravelservices.com offers you and Travel Providers partners various means to communicate about the Travel Services and existing Travel Reservations. This allows you and your Travel Provider to contact Signature Travel Services, LLC with questions about your reservation or about your Travel Reservation partners through channels that we may make available.

Signaturetravelservices.com accesses communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you, accommodation partners, signaturetravelservices.com or Signature Travel Services, LLC, or others. Note, all communications sent or received using signaturetravelservices.com communication tools will be received and stored by signaturetravelservices.com Outlook domain servers. Travel Providers may choose to communicate with you directly by email or other channels that Signature Travel Services, LLC does not control.

How does Signature Travel Services, LLC use mobile devices?

We offer a version of signaturetravelservices.com that has been optimized for mobile and tablet browsing. The mobile websites processes the personal details you give us in the same way as our regular website does.

How does Signature Travel Services, LLC use social media?

Here at Signature Travel Services, LLC, we use social media in different ways. We use it partly to facilitate the use of online reservation services on signaturetravelservices.com, but also to promote our Travel Providers’ travel-related products and services and to advertise, improve and facilitate our own services.

What security and retention procedures does Signature Travel Services, LLC put in place to safeguard your personal data?

We observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

How does Signature Travel Services, LLC treat personal data about children?

The services offered by Signature Travel Services, LLC are not directed at children under 16 years old. For children younger than 16 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. In limited cases as part of a reservation, purchase of other travel-related services, or in exceptional other circumstances (such as features addressed to families), Signature Travel Services, LLC may collect and use information of children only as provided by the parent or guardian or with their consent. If we become aware that we process information of a child under 16 years old without the valid consent of a parent or guardian, we reserve the right to delete it.

How can you control the personal data you’ve given to Signature Travel Services, LLC?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at [email protected]. Please write “Request personal information” in the subject line of your email to speed things up.

You can also contact us if you believe the personal information we have for you is incorrect, if you believe that we are no longer entitled to use your personal data, or if you have any other questions about how your personal information is used, or about this Privacy Statement. Please email us at [email protected], or write to us using the contact details below. We’ll handle your request in accordance with the applicable data protection laws.

Who is responsible for the processing of personal data on Signature Travel Services, LLC and how to contact us?

Signature Travel Services, LLC controls the processing of personal data as described in this Privacy Statement. Signature Travel Services, LLC is a private limited liability company, incorporated under the laws of the United States and has its offices at 19 Fichter Street, Bloomingdale, New Jersey, 07043 in the United States.